Collection Practices

At FirstHit, we take note of some important factors as stated below to gauge and assess the delinquent accounts:

• Proof – Formal documentation or any form of proof of debt may be required
• Age – How long has the debt been dormant as this affects the cost of collection.
• Location – Geographical location is also another factor that must not be overlooked.
• History – Is the account being currently or earlier monitored, for any useful leads.
• Upon receipts of your accounts, they are studied immediately and a course of action identified.
• We maintain regular contacts with your debtors. Our personnel are trained to adhere to a strict “Collectors’ Code of Conduct”. Our staff is regularly monitored to ensure compliance with this code.
• Contact with client is very important to us, and we believe in the philosophy of working with you to achieve your needs. You will receive regular updates from us on the status of your accounts, and clients are free to call us any time if they have any query or would like a progress up date.