Recovery Process

1. Procedure – we will use the most efficient ways to recover your debts in shortest time, within legally acceptable means.

2. Placement of account – you may inform us on the account you want us to work or stop by using email, postal service, or fax. We regret to inform you that phone calls and phone messages may not be sufficient as to constitute an order for us to start or stop our work.

3. Processing of account – once we receive the accounts, we immediately process all the information and update these into our recovery system and allocate the right staff to act on the account immediately. He will contact our client for any other related information.

4. Contact with the debtor – Within 24 hours upon engaging our services, we will send a “Letter of Demand” to the debtor. After 7 days, we shall attempt to contact the debtor by telephone. All this will be done tactfully and professionally to maintain the goodwill between the creditor and debtor.

5. Letter & Document Generation – Through our experience, we understand that most of our customers would like to have document generated as a form of records. Therefore we generate letters with the structure and content tailored to your needs and requests. For example:

• Letter 1 – Letter of Demand
  Requirement – Will be sent after unsuccessful Call attempts.
• Letter 2 – Balance Verification Letter
  Requirement – Will be sent upon the account assigned to us.
• Letter 3 – Settlement Agreement
  Requirement – Will be sent after successful commitment by debtor to work out a repayment plan that is agreeable to our client.

6. Our Follow-up – If payment is not received and an effective schedule to settle the debt cannot be arranged, our Credit Recovery Specialist will visit the debtor at their residence and gauge his/her ability to settle the debt. Firm, direct actions to demand the money owed will be applied if needed.

Meanwhile, the Client shall be given frequent reports and updates on the progress, development and status of the debtor’s account. For some situations, legal intervention will be needed and thus the case will be forwarded to our affiliate attorney with the consent of the client.